HOST
The host/hostess is responsible for delivering cultivating strong guest relationships
and delivering operational excellence at The Plug Cigars, as part of a team that achieves high standards of results.
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REQUIREMENTS:
Must have a minimum of 2 years of experience as host/hostess
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KEY RESPONSIBILITES:
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Provide a world-class guest experience in the bar, restaurant, smoking lounges and overall location through exemplary service.
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Build relationships with customers. Proactively and effectively answer phones, organize reservations, seat guests and take initial orders to ensure ideal speed of service.
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Demonstrate a tenacious drive for results. Accountable for consistently working as part of a team to exceed sales and KPI goals.
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Develop and maintain strong knowledge of The Plug Cigars products.
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Assists in the complete operations of the store, including opening, closing and side work, as needed.
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Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
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Follows all The Plug Cigars policies and standard operating procedures (SOPs) as well as state and local regulations.
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Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
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Other duties as assigned
RETAIL TOBACCONIST
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Job responsibilities include:
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Maintaining inventory displays and counts
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Assisting customers with their purchases
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Keeping the store clean and tidy
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Opening and/or closing the store based on the schedule
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Creating an atmosphere to keep clients coming back
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This is a job in a smoke friendly environment with great ventilation, however:
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Must be at least 21 years old
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Must be able to tolerate cigar smoke for prolonged periods of time
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Enthusiasm for cigars is required
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Retail experience is strongly recommended
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Basic computer proficiency is required